Ordering Info
PLACING ORDERS:
Alchemy of Sol has no minimum order. We accept orders via our online shopping cart. Alchemy of Sol processes orders on a first come, first served basis. Your order will be processed and shipped within 3 BUSINESS days of receipt of payment.
Our BUSINESS days run Tuesday thru Friday. We work festivals and farmer’s markets on the weekends.
HOW WE MEASURE:
All liquids are measured by volume; dry products are measured by weight.
PAYMENT:
Alchemy of Sol accepts VISA, MASTERCARD, AMERICAN EXPRESS, Discover and PayPal. Please do not send cash. Regretfully, we DO NOT accept personal or business checks. Please do not send them.
If we receive a “decline” on a credit or debit card payment, we will not ship until the payment has cleared. Alchemy of Sol makes every attempt to notify the customer if a card declines. It is the cardholder’s responsibility to contact their bank to understand why the charge is not being honored by that bank.
We do not charge a fee to the cardholder when the card declines.
For credit and debit card payments please ensure that the billing address you give to us is the same address as on your card statement.
CANCELED ORDERS:
Order cancellations: If your order has shipped, we can not cancel it.
SPECIAL ORDERS:
Custom orders requiring custom materials may have a 4-5 week lead time.
BULK ORDERS:
Some bulk orders require a lead time. We will inform you of any lead time at the time you request a quote or place your order.
SHIPPING POLICY:
Alchemy of Sol ships via USPS within the 48 contiguous US states, HI, AK, Puerto Rico, the Virgin Islands. We strive to ship all orders within 3 BUSINESS days of receipt of payment.
Our BUSINESS days run Tuesday thru Friday. We work festivals and farmer’s markets on the weekends.
ADDRESS CORRECTIONS:
Misdirected shipments, due to customer error, or abandoned shipments (orders not picked up at the delivery address provided, such as a UPS HUB) are subject to re-direct fees and/or return shipping charges by the shipper.
RETURNS:
We do not accept returns on essential oils. Once essential oils have left our warehouse, we have no way of verifying that it remained unsealed and unused.
ALL returns must be authorized by Alchemy of Sol. There are no exceptions.
All returns are subject to a 20% restocking fee. All returns must be received within 7 days of authorization.
Please include a copy of your invoice with the return authorization number written on it. Returns made after 7 days are refused and the sale is considered final. Unauthorized or late returns will be discarded and no credit issued. There are no exceptions.
All sales are considered final after 30 days. There are no exceptions.
CLAIMS:
Please call us immediately if your shipment is damaged. Damage claims must be made within 3 business days of receipt of your shipment. All damage claims are subject to verification by the USPS, at their discretion. Please do not discard the box or material enclosed as it may be required by the delivery service for verification.
DISCLAIMER:
Alchemy of Sol is not responsible for the misuse of any products we sell.
PRIVACY POLICY:
Alchemy of Sol NEVER sells or rents your information to anyone — ever.
Alchemy of Sol
Soap Emporium~EnergyWorks
205 West Hutchinson Drive
Smyrna, TN 37167
transformtoheal@gmail.com
615.210.7578
We are a LOCAL artisan company and are either in the shop or out working.
Your call is important to us. Please allow 1-2 days for the return of your message.